Yandex disruptions persist as tax service explains delayed receipts
In short
Russia's Federal Tax Service said on October 12 that some users could temporarily miss receipts for purchases and services because of restrictions affecting Yandex's infrastructure and services. Users reported renewed disruptions that day after Yandex announced gradual restoration of access on October 11.
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Russia's Federal Tax Service said on October 12 that some users could temporarily fail to receive receipts for purchases and services because of restrictions affecting Yandex's technical infrastructure and services. RBC reported the explanation from the tax service's press office. TASS reported that the receipts would be generated after normal operation of the company's infrastructure and services resumed. [ 17 , 19 ]
TASS, Vedomosti and RIA Novosti reported user complaints about Yandex services on October 12. The complaints followed the company's announcement a day earlier that services were gradually returning after an outage. According to Interfax, Yandex said access was being restored to search, maps, taxi services, mail and other services, although some functions remained unavailable. The company said engineers were prioritizing the services used by the largest number of people and working to restore full access across all regions. [ 9 , 13 , 14 , 15 ]
RIA Novosti correspondents had observed some recovery on October 11: available cars reappeared on the map in Yandex Go, along with the option to order a taxi. The ability to place food orders also returned, although the support chat remained temporarily unavailable. Two other Yandex applications continued to display warnings about possible disruptions and were not fully operational at that point. [ 3 ]
Vedomosti reported on October 12 that property service Tsian (Циан) had restarted its website and mobile app with limited functionality after an incident at an infrastructure partner's facility. Tsian said specialists were moving backup data to new capacity and checking services, and that full recovery needed more time. The company did not name the infrastructure partner. Interfax reported that Yandex had announced damage from a drone attack at its Vladimir data center on October 11, completely halting the facility's operation. It said Yandex data centers in the Ryazan and Kaluga regions had also suffered damage in recent days. [ 9 , 12 ]
Why it matters
The disruptions have affected access to online services and the issuance of receipts for some purchases and services. Property platform Tsian (Циан) said its website and mobile app had resumed limited operation, while restoring full functionality would require more time.
Key facts
- The Federal Tax Service said some users could temporarily fail to receive receipts because of restrictions affecting Yandex's infrastructure and services. [ 19 ]
- TASS reported that receipts would be generated after normal operation of the company's infrastructure and services resumed. [ 17 ]
- Users in Russia reported disruptions to Yandex services again on October 12. [ 13 , 14 , 15 ]
- Yandex said on October 11 that access was gradually returning, but some functions remained unavailable. [ 7 , 9 ]
- Yandex said a drone attack damaged infrastructure at its Vladimir data center and the facility's operation was completely halted. [ 9 ]
- Tsian said it had resumed limited operation and was transferring backup data to new capacity. [ 12 ]
Confirmed by several sources
- Users reported disruptions to Yandex services on October 12. [ 13 , 14 , 15 ]
- Yandex announced gradual recovery on October 11, with some functions still unavailable. [ 7 , 9 , 11 ]
- Restrictions affecting Yandex's infrastructure and services could temporarily prevent some users from receiving receipts, the Federal Tax Service said. [ 17 , 19 ]
Still unclear
- The timing of full restoration of Yandex services was not given. iXBT reported that the company had not announced when all services would operate fully.
- Tsian did not identify the infrastructure partner involved in its disruption. Vedomosti explicitly reported that the company did not name the partner and did not specify a full recovery deadline.
What local media are saying
Timeline, local time
- On October 11, RIA Novosti reported that taxi and food ordering functions had begun returning. [ 3 ]
- On October 11, Interfax reported Yandex's announcement of gradual recovery, with some functions unavailable. [ 9 ]
- On October 12, Vedomosti reported that Tsian had resumed limited operation. [ 12 ]
- On October 12, TASS reported user complaints about disruptions to Yandex services. [ 13 ]
- On October 12, RBC reported the tax service's warning that some users might temporarily fail to receive receipts. [ 19 ]