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UAE ranks first globally in citizen satisfaction with government digital services
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The UAE ranked first globally in citizen satisfaction with government digital services, with 89% of respondents rating them highly, according to Boston Consulting Group’s 2026 Digital Government Citizen Survey Report. The survey, conducted across 44 countries, also found the UAE first in government digital service usage at 53% and that 82% of UAE respondents use AI weekly. 53% of UAE respondents said AI’s benefits outweigh its risks, compared with 49% across the GCC and 36% globally.
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The UAE ranked first globally in citizen satisfaction with government digital services, with 89% of respondents rating them highly, according to Boston Consulting Group’s sixth annual 2026 Digital Government Citizen Survey Report. The findings were released on the sidelines of the AI Everything summit in Abu Dhabi on Tuesday, The National reported. WAM said the report was launched on the first day of AI Everything Abu Dhabi under the title “After a Decade of Digital Gains, AI Is Reshaping Citizens’ Expectations in the GCC.” [ 1 , 2 , 3 ]
The survey was conducted across 44 countries. The UAE also ranked first globally in government digital service usage at 53%, the documents said. More than three-quarters of UAE respondents (76%) said their latest online government transaction delivered a better experience than their typical private-sector interaction. The National noted that the Gulf was the only region surveyed in which a majority of citizens rated government services as better than the private sector. [ 1 , 2 , 3 ]
On AI, 82% of UAE respondents reported using AI weekly, according to the documents. 53% of UAE respondents believe AI’s benefits outweigh its risks, compared with 49% across the GCC and 36% globally. The National reported that Saudi Arabia posted 50% and Qatar 46% on that measure, while Europe stood at 27%, North America at 30% and Asia-Pacific at 37%. It added that the Gulf is the most “AI-receptive” region, with almost 80% of citizens open to government interactions powered by AI, compared with 66% globally. [ 1 , 2 , 3 ]
The documents also point to shifting attitudes. Optimism about AI in government among GCC citizens has declined by 21% since 2024, according to the report. GCC citizens increasingly favour AI for simpler services while retaining human involvement for more complex interactions, the documents said, describing a shift toward a more hybrid model of service delivery. [ 1 , 3 ]
Rami Mourtada, a partner and director for digital transformation at BCG, said: “The UAE’s strong digital government experience reflects years of investment in making public services more accessible, seamless and responsive to citizens’ needs.” The National reported that the survey was based on about 48,500 responses; other documents do not give the sample size. [ 1 , 2 , 3 ]
Почему это важно
The findings give the UAE a strong digital foundation for expanding AI-enabled public services, and show Gulf citizens are more optimistic about AI in government than global peers. At the same time, the documents report a 21% decline in GCC optimism since 2024 and a preference for human involvement in complex services, suggesting a shift toward hybrid service delivery. For readers outside the region, the survey offers a 44-country benchmark on digital government satisfaction and AI attitudes.
Ключевые факты
- The UAE ranked first globally in citizen satisfaction with government digital services, with 89% of respondents rating them highly, according to BCG’s 2026 Digital Government Citizen Survey Report. [ 1 , 2 , 3 ]
- The survey was conducted across 44 countries. [ 1 , 2 , 3 ]
- The UAE ranked first globally in government digital service usage at 53%. [ 1 , 2 , 3 ]
- More than three-quarters of UAE respondents (76%) said their latest online government transaction delivered a better experience than their typical private-sector interaction. [ 1 , 2 , 3 ]
- 82% of UAE respondents reported using AI weekly. [ 1 , 3 ]
- 53% of UAE respondents believe AI’s benefits outweigh its risks, compared with 49% across the GCC and 36% globally. [ 1 , 2 , 3 ]
- Optimism about AI in government among GCC citizens has declined by 21% since 2024, according to the report. [ 1 , 3 ]
- The survey results were released at the AI Everything summit in Abu Dhabi. [ 2 , 3 ]
Подтверждено несколькими источниками
- The UAE ranked first globally in citizen satisfaction with government digital services, with 89% of respondents rating them highly, according to BCG’s sixth annual 2026 Digital Government Citizen Survey Report. [ 1 , 2 , 3 ]
- The survey was conducted across 44 countries. [ 1 , 2 , 3 ]
- The UAE ranked first globally in government digital service usage at 53%. [ 1 , 2 , 3 ]
- More than three-quarters of UAE respondents (76%) said their latest online government transaction delivered a better experience than their typical private-sector interaction. [ 1 , 2 , 3 ]
- 82% of UAE respondents reported using AI weekly. [ 1 , 3 ]
- 53% of UAE respondents believe AI’s benefits outweigh its risks, compared with 49% across the GCC and 36% globally. [ 1 , 2 , 3 ]
- Optimism about AI in government among GCC citizens has declined by 21% since 2024, according to the report. [ 1 , 3 ]
- The survey results were released at the AI Everything summit in Abu Dhabi. [ 2 , 3 ]
Пока неясно
- The survey was based on about 48,500 responses. Only The National reports this figure; other documents do not state the sample size.
- The report’s methodology, margin of error and full list of findings are not detailed in the documents. The source texts are truncated or summarised, leaving these details unknown.